Returns & Refunds

Cancellation: Contact support as soon as possible after placing an order. A cancellation can be approved only before the order enters procurement or fulfillment, so cancellation is not guaranteed. If a supplier purchase has already been placed, we will first attempt to cancel it and will confirm the outcome. Once an order has shipped, it cannot be cancelled and this return policy applies instead.

Return window: Request a return within 30 calendar days after delivery.

Requesting a return: Contact support before mailing anything. Include the order number, item, and reason for the request. If approved, support will provide the return instructions and valid return address for that order. Do not send an item to an address printed on a package or shown in a supplier record.

Eligible condition: Items must be unworn, unused, unwashed, with original tags and any hygiene seal intact, and returned with the original packaging and order information.

Items that cannot be returned: Swimwear or bikinis with a removed hygiene liner or seal, items that have been worn, washed, used, or damaged after delivery, and items clearly marked Final Sale are not eligible for change-of-mind returns. This exclusion does not remove the review available for an incorrect, damaged, or defective item.

Damaged, incorrect, or defective items: Contact support promptly with the order details and supporting photos when relevant. Jinguo Ren pays approved return shipping when the item was incorrect, damaged, or defective.

Change-of-mind and size-preference returns: The customer pays return shipping. Original outbound shipping is not refundable unless the return resulted from an incorrect, damaged, or defective item.

Restocking fee: No restocking fee is charged.

Refunds: Once an eligible return is received and approved after inspection, the refund is issued to the original payment method within up to 10 business days. Additional posting time may be controlled by the payment provider or financial institution.

Exchanges: Direct exchanges are not offered in V1. Return the eligible item for a refund and place a new order for the preferred item.